Policies and Procedures

Missed Appointments

A missed appointment occupies a significant portion of our professional time and may reflect an issue that we ought to discuss. As importantly, a missed appointment keeps us from someone else in need. Therefore, except in the case of an acute emergency or illness, we require a 24-hour notice of any cancellation; otherwise, your account will be charged for the visit.

If our office is closed, leave a message on your therapist’s voice mail or text to inform us of your cancellation so the time may be used appropriately.In addition, you are responsible for coming to your session on time; if you are late, your appointment will still need to end on time.

 

Privacy

Any testing, diagnoses, treatment or referrals result in what the law calls “protected health information” (PHI). Tayat Counseling, LLC uses this information to develop your course of treatment.

Clients may request in writing that Tayat Counseling refrain from using or sharing some information. Requests must specify the information clients want restricted and whether it is for treatment, payment or administration. Even though Tayat Counseling is not required to accept any limitations, we will do what we can to respect client wishes.

Clients may revoke at any time their agreement to use or share information. While revocation will take effect as soon as we receive a written request, it cannot apply to any information that already has been used or shared.

 

Professional Fees

The client is responsible for paying at the time of their session; missed appointment fees will be charged the date they are incurred. Payment can be made by check, cash or credit card; we accept payment via IvyPay and checks should be made to Tayat Counseling, LLC. If an appointment runs longer, or you need to speak to your provider over the phone you will be charged for the additional time. The charge will be determined and prorated on the basis of each additional 15 minutes of time ($45 per 15-minutes).

In all cases, collection of insurance benefits or any other arrangement regarding third party payment is the responsibility of the client (parent or guardian, if the client is a dependent child). An insurance receipt can be made available for your convenience in submitting your insurance claim for reimbursement. Additional copies of bills can be made for you on request.

Our therapists will not voluntarily participate in litigation (i.e. custody and divorce proceedings) and, if compelled to do so, the party initiating the subpoena shall be responsible for all fees related to preparation, court appearances and dispositions, and time away from office due to the legal action. These fees include an $150​/hourly rate and all attorney fees/costs incurred by the therapist as a result of the legal action. A $1,000 retainer is required.

Confidentiality

Your therapist will make every effort to keep your personal information private. If you wish to have information released, you will be required to sign a consent form before such information will be released. There are some limitations to ​confidentiality​ to which you need to be aware. Your therapist may consult with a supervisor or other professional counselor in order to give you the best service and to adhere to practice laws regarding supervision and licensure- no identifying information such as your name would be released. Therapists are required by law to release information when the client poses a risk to themselves or others and in cases of abuse to children or the elderly. If your therapist receives a ​court order​ or subpoena, she may be required to release some information. In such a case, your therapist will consult with other professionals and limit the release to only what is necessary by law. In the event that confidentiality cannot be maintained for any of the above-mentioned reasons, your therapist will make every effort to discuss this with you prior to any necessary disclosures.

Confidentiality and Technology

Please be aware that email and text messaging have limits to confidentiality. If you choose to communicate with your therapist in those ways, it is best to limit the information provided or to choose an alternate form of communication such as a telephone call.

SOCIAL MEDIA POLICY: Friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc) will not be accepted by your therapist, as adding clients as friends or contacts on these sites can compromise your confidentiality and privacy.